Dr. Cross Improving Patient Experience at his Newport Beach Practice
OC Lifesmiles is a progressive dental practice that provides general and cosmetic dentistry in Newport Beach, CA]. Dr. John Cross is announcing the recent implementation of an online management system that he says will improve patient communication between appointments. He adds that the new system will also enhance his ability to create positive patient experiences with each office visit regardless of whether they are undergoing routine check-ups, or a more complex procedure such as porcelain veneers.
As a dentist in Newport Beach, Dr. John Cross has been designing smiles by combining general, cosmetic, and restorative dental treatment since 1999. In addition to focusing on the latest and safest dental techniques, he says the entire OC Lifesmiles staff is committed to creating positive dental experiences with each office visit. To further enhance their ability to accomplish this, Dr. Cross is announcing the implementation of an online patient management system, which is designed to improve communication between visits and foster the growth of a social network centered on his OC Lifesmiles practice.
The new patient communication system utilizes the latest technology available in practice management, allowing the OC Lifesmiles staff to reach out to patients through email and text message reminders for upcoming appointments. Dr. Cross says the ability to reach out to patients between visits was the driving force behind the adoption of this system. He adds that because patient care and satisfaction plays such an important role in the success of his practice, providing this service and potentially strengthening the practice’s online community was extremely important to the OC Lifesmiles team.
Whether he is performing a routine exam, or a more complex procedure such as dental implants or CEREC restorative dentistry, Dr. Cross says he looks forward to seeing the system in action. As the practice continues to grow, he adds that this was an essential step to ensure patient care remains the top priority at OC Lifesmiles.
About John Cross, DDS
Dr. John Cross earned his dental degree from the University of Pacific, followed by a residency at the University of Southern California. He is a member of the Orange County Dental Society, California Dental Association, and American Academy of General Dentistry. He was recently named an instructor for the California Center for Advanced Dental Studies, and is pursuing his accreditation with the American Academy of Cosmetic Dentistry. He is also president of the United States Dental Tennis Association.
OC Lifesmiles is located at 20271 Acacia St., Ste. 100 in Newport Beach, CA 92660, and can be reached at (949) 242-0680, or found online at oclifesmiles.com or the OC Lifesmiles – Newport Beach Dentist Facebook page.
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